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FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR GUARANTEE?

Your satisfaction is guaranteed. If, after you begin receiving your subscription order and within six months of your order date, you find that you are not satisfied with a subscription you are receiving, please contact our customer service department to cancel your subscription and request a refund for any undelivered issues. You may choose a refund to your original form of payment or request a coupon code to make another selection. Our number one priority and goal is to ensure that all of our customers have a positive experience and are completely satisfied.

HOW DO I CONTACT CUSTOMER SERVICE?

Should you need to contact our customer service department please contact us by telephone at (855) 722-7770 or send an e-mail to additionalsupport@bestdealmagazines.com.

DO YOU AUTOMATICALLY RENEW MY MAGAZINE SUBSCRIPTIONS?

BestDealMagazines.com will NEVER automatically renew subscriptions as they expire. We always leave the choice up to you. We also do not retain your credit card information once your order is placed so we do not have the ability to renew your subscription. If you wish to renew your magazine subscription you may place a renewal order on our website. When placing your renewal order always make sure that your name and address matches that of your current subscription.

MAY I CANCEL MY ORDER?

Cancellations should always be requested prior to submission of your order to our clearinghouse. Orders are downloaded and processed on Tuesday each week at 10:00 a.m. (CST).

DO YOU PRICE MATCH?

BestDealMagazines.com offers the lowest prices available. If you find a lower price elsewhere, please contact our customer service department to request a price match. If we are able to price match we certainly will.

WHY DID I FAIL TO RECEIVE AN EMAIL CONFIRMATION OF MY ORDER?

Once your order is completed, we immediately send your order confirmation by e-mail. If you or your internet service provider use any type of SPAM filtering software the order confirmation e-mail may have been blocked. To avoid this problem, please add the domain bestdealmagazines.com to your allowed list in addition to our e-mail addresses noted on our "Contacts" page. If you ever fail to receive your order confirmation, please always feel free to contact our customer service department and we will gladly verify your order for you.

WHEN WILL MY FIRST ISSUE ARRIVE?

Magazine subscriptions typically take 6-12 weeks to start. This is the industry standard delivery time frame and varies from publisher to publisher and the frequency of the magazine ordered. As a general rule, you can expect titles which are published more frequently to arrive quicker than titles published bi-monthly or quarterly. Please also keep in mind that most magazine publishers will print issues in advance and pre-address those advance issues to their current subscribers. In some cases, this advance printing can result in a delay in the arrival of your first issue. If you would like the status of your first issue, please feel free to contact us and we will promptly look into your order.

WHY AM I MISSING ISSUES?

If your subscription began and now you are missing issues this may be a glitch in the publisher's system or a postal delivery problem. Please contact our customer service department and we will check your account status with the publisher to find out why your magazine is not being delivered.

I AM RECEIVING DUPLICATE ISSUES. WHAT DO I DO?

If you are receiving two issues of the same magazine, the problem is either you ordered the same magazine twice, or you subscribed as a new subscriber while you already had a current subscription. To resolve this problem please contact our customer service department and we will gladly correct the problem of duplicate issues for you.

I RECEIVED AN INVOICE FROM THE PUBLISHER.

Many times publishers will send you a notice that looks like an invoice. It isn't. These are sent from the publisher and can be ignored. If you ordered your subscription through BestDealMagazines.com your order was submitted to the publisher fully paid and there is never a balance due. Most of these invoices are a new subscriber solicitation and can simply be discarded.

WHY WAS MY CREDIT CARD CHARGED BEFORE MY SUBSCRIPTION STARTED?

Your credit card is charged at the time you order by an automated process from our server. Your order must be submitted to the publisher fully paid. This is standard practice in the magazine subscription industry.

IS YOUR WEBSITE SECURE?

When placing an order, your information is transmitted to us via a secure connection. The secure connection is made via a Secure Socket Layer (SSL) which encrypts your data when it is being transmitted. This prevents unauthorized access to your personal and financial information. As an added safeguard, your credit card information is never stored or retained once your order is placed.

MY QUESTION WAS NOT ANSWERED.

If your question is not answered above, please contact our customer service department by telephone at (855) 722-7770 or send an e-mail to additionalsupport@bestdealmagazines.com.
 

 
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