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CUSTOMER SERVICE
FREQUENTLY ASKED QUESTIONS

 

1. WHY DO I KEEP GETTING RETURNED TO THE LOG IN PAGE WHEN I TRY TO LOG IN?

2. WHY DO I GET AN ERROR MESSAGE WHEN I TRY TO COMPLETE MY ORDER?

3. MY ADDRESS WON'T FIT IN THE SPACE PROVIDED, WHAT CAN I DO?

4. WHY DID I FAIL TO RECEIVE AN EMAIL CONFIRMATION OF MY ORDER?

5. WHERE ARE MY MAGAZINES?

6. WHY AM I MISSING ISSUES?

7. WHY AM I RECEIVING DUPLICATE ISSUES?

8. I NEED TO CHANGE MY ADDRESS. HOW DO I MAKE SURE I STILL RECEIVE MY MAGAZINES?

9. WHERE ARE MY FREE GIFTS?

10. CAN I CANCEL MY ORDER?

11. WHY AM I RECEIVING INVOICES or COLLECTION NOTICES?

12. WHY WAS MY CREDIT CARD CHARGED BEFORE MY SUBSCRIPTION STARTED?

13. DO YOU SEND OUT GIFT NOTIFICATIONS?

14. DO YOU SHIP TO INTERNATIONAL AND MILITARY ADDRESSES?

15. DO YOU AUTOMATICALLY RENEW MY MAGAZINES?

16. HOW DO I UPDATE MY ACCOUNT INFORMATION?

17. THE COUPON CODE DID NOT APPLY TO MY ORDER. WHAT SHOULD I DO?
18. WHAT IF I DO NOT WISH TO PROVIDE MY E-MAIL ADDRESS?
19. I JUST RECEIVED MY CONFIRMATION E-MAIL, AND THERE IS AN ERROR IN MY ORDER.  WHAT SHOULD I DO?
20. CAN I SWITCH MAGAZINES AFTER I PLACE MY ORDER?
21. I SENT AN E-MAIL AND DID NOT RECEIVE A RESPONSE.
22. NONE OF THE ABOVE APPLY TO MY SITUATION - TELL ME WHAT TO DO.
 

WHY DO I KEEP GETTING RETURNED TO THE LOG IN PAGE WHEN I TRY TO LOG IN?

When you encounter a login problem it is usually related to your browser security settings or your ISP is creating the problem. Try lowering your security settings and placing your order again. Also, if you are using Netscape Navigator or Firefox as your browser, we have found that, at times, they are incompatible with our website. Try switching to Internet Explorer.

If you are already using Internet Explorer and still continue to have problems, it may be that your browser it not up-to-date. Check with Microsoft's update website to see if there are updates for your browser. This has resolved the problems experienced by some customers.

To adjust your security settings in Internet Explorer follow these steps:

  1. Open Internet Explorer.

  2. Click on the "Tools" drop-menu and click on "Internet Options . . ."

  3. When the Internet Options window has opened, click on the "Security" tab.  This will bring up Internet Explorer's security options.

  4. Click on the "Custom Level" button.  Towards the bottom of the window, there will be a drop-down menu that says "Reset to:"

  5. Click on this, and select "Medium."  The Medium setting should be low enough to allow you to use our site effectively and still have adequate security on the internet.

  6. Click on the "OK" button, and when the window disappears click on the next "OK" button.  This should leave only your browser window open.  Try again to navigate through our site.

If, after you have completed the above steps, you still continue to experience a problem placing your order, please send an e-mail to additionalsupport@bestdealmagazines.com noting the problem and we will be happy to contact you directly to assist you in placing your order. Please include a telephone number where you can be reached.

 

WHY DO I GET AN ERROR MESSAGE WHEN I TRY TO COMPLETE MY ORDER?

If you get a VB script error or a SQL error or a “page cannot be displayed” message then something has gone wrong with our site – in this case please call our Network Operations Control at (855) 722-7770 to let us know. Usually, the problem is fixed within an hour or so.

 

WHY DID I FAIL TO RECEIVE AN EMAIL CONFIRMATION OF MY ORDER?

If you or your ISP use any type of SPAM filtering software your order confirmation may have been blocked. To avoid this problem, please add the domain bestdealmagazines.com to your allowed list in addition to our e-mail addresses noted on our "Contacts" page.

If you ordered with a credit card and did not receive a confirmation e-mail then your confirmation e-mail may have been blocked by SPAM software/filtering. Please make sure Best Deal Magazines is added to your allowed list to avoid this problem on future orders. In some cases, your order may not have completed due to a technical error. Please check with your credit card company to see if a charge from Best Deal Magazines appears on your account (it can take 2-5 days to appear in your account). If you have confirmed that a charge does not exist, then please reorder. If you have a charge and provided us with a deliverable email address, then please send your ordering information including your complete name and address, the date of the order and the magazines you selected to additionalsupport@bestdealmagazines.com.

 

WHERE ARE MY MAGAZINES?

When you visited our website you were advised that it can take from 8 to 14 weeks for a subscription to start depending on the practices of the individual publisher. Typically, it can take between 6-14 weeks for the publisher to deliver your first issue.  Most publishers will deliver your first issue in 8-12 weeks which is the industry standard. The time frame depends on the particular magazine you ordered and what processes that publisher has in place to see that your first issue is shipped.  Delivery of your first issue will also depend on the number of issues published per year. If the title you have ordered is not a monthly magazine, delivery of your first issue may be delayed depending on the publishing schedule of the magazine you have ordered as some publishers do not send the current issue but wait until the new one is published. 

If you have not yet received your magazine order and you would like to check on the status of your order, please feel free to contact our customer service department by sending your inquiry to additionalsupport@bestdealmagazines.com.

 Please include the following information:

  1. Your name and address

  2. Order date

  3. Order number

  4. Magazine you are inquiring about

  5. Indicate if new or renewal order

  6. Copy of your confirmation e-mail

Here's how the fulfillment process works:

1. When we receive your order it is forwarded to our clearinghouse which then forwards it to the individual publisher's fulfillment center. We do this on Tuesday.

2. The clearinghouse processes the orders checking for valid street addresses and zip codes. Depending on the clearinghouse this can take from three to seven days.

3. After checking to be sure that the subscription is in order, the clearinghouse sends orders from all of the subscription agents which are its clients to the fulfillment center for the publisher. These centers have hundreds of publishers as clients and assemble the electronic media received from clearinghouses and individual subscription agents for batch processing. The tapes and electronic files can remain in the fulfillment center's processing queue for anywhere from two or three days to 30 days or even more depending on their contract with the publisher. Some publishers want their file updated every week, others only once a month or even less frequently. For this reason, if you check with the publisher's toll free number which is answered by its fulfillment house calling center, you might not yet be on the file as your order may be resting on a shelf waiting to be merged into the publisher's master file.

4. Once the fulfillment center updates the publisher's file with your order, mailing labels are generated. Many publishers will prepare mailing labels for their current subscribers 1-2 issues in advance. If you are a new subscriber, in some cases, the issues which are already pre-addressed will be mailed and you will then receive the next available issue. If you are renewing an existing subscription it can take 1-3 issues for the expiration date to update on your mailing label due to the advance printing and pre-addressing for current subscribers.

5. Your magazine subscription is mailed to you by each  publisher and delivered to you by the postal service. 

 

WHY AM I MISSING ISSUES?

The cause of this problem is usually a glitch in the publisher’s computer system or a postal delivery problem.  If your subscription has already started and you are now missing issues, please contact our customer service department and we will check on your account status with the publisher to find out why your magazine is not being delivered.

 

WHY AM I RECEIVING DUPLICATE ISSUES?

If you are receiving duplicate issues it may be because you ordered the magazine twice or that your renewal was processed as a new subscription by the publisher. Also, if your name and address information did not match your original subscription order, the publisher may have processed the order as a new order.

If you are receiving duplicate issues, please contact our customer service department and we will gladly correct the problem of duplicate issues for you.

 

WHERE ARE MY FREE GIFTS?

At the end of your order you were directed to our Free E-books page where you are directed to select your free e-books. You may have neglected to continue on to this page, you may have failed to provide a deliverable email address, or a technical glitch may have occurred in receiving the email with the links to the e-book downloads.

To rectify this problem, please go back to our website, www.bestdealmagazines.com, and click on the "Tell a Friend" graphic link at the bottom of the homepage. You do not need to fill in anything in the pop-up window. Then click on "Free Gifts" at the bottom. This will issue you five free gifts which will be sent to you via email. Be sure to verify that the email address in the window is the email address where you want the links sent to.

 

CAN I CANCEL MY ORDER?

Please check and verify your order for accuracy before you complete the checkout process. Please be sure that your shopping cart contains only the magazines you wish to order and that the ship to name and address is accurate.

Our Terms and Conditions page on our website regarding cancellations are as follows:

Cancellations can only be made if we have not yet submitted the order to our clearinghouse. Orders are downloaded and processed on Tuesday at 10:00 a.m. (CST). Once your order is submitted to our clearinghouse it is paid for in full and we cannot get a refund. We, therefore, cannot cancel and refund your order after it has been submitted to the clearinghouse. Cancellation requests must be received no later than Tuesday of each week, 10:00 a.m. (CST).

If your order has not yet been submitted to the clearinghouse and you wish to cancel your order, please submit your request immediately to additionalsupport@bestdealmagazines.com before 10:00 a.m. (CST) Tuesday afternoon. Please include your order information with your request and please state why you wish to cancel your order.

Please order carefully. If you have ordered a magazine and decide that you no longer wish to receive it, most publishers will redirect the order to another individual at your request. If you do not have anyone in mind to transfer your subscription to, please consider transferring the subscription to a waiting room of your local hospital's emergency room where there will be many appreciative readers. In order to do this simply notify us that you wish to redirect your order and indicate the name of the magazine and the new address you would like it delivered to. We will take care of updating the order to ensure future delivery to the address of your choice.

 

WHY AM I RECEIVING INVOICES OR COLLECTION NOTICES?

If you have received an invoice demanding payment for your subscription, this is not from Best Deal Magazines and it is not a result of your order with us. You may have ordered the same magazine directly from the publisher or another subscription agent who has a “bill me later” or "automatic renewal" service.

When a new order is entered into the publishers system, some publishers will send out a new subscriber solicitation in the form of an "invoice". If you read the fine print, you will find that the "invoice" you have received from the publisher is simply a new subscriber solicitation and there is no balance due. If this is not the case, as stated above, it may be an invoice from an order you placed from another subscription agent or the publisher prior to ordering through us.

All  orders placed with Best Deal Magazines are submitted to the publisher fully paid and there is never a balance due which requires a publisher to send an invoice to the subscriber.

 

WHY WAS MY CREDIT CARD CHARGED BEFORE MY SUBSCRIPTION STARTED?

Your credit card is charged at the time you order by an automated process from our server. Your order must be submitted to the publisher fully paid. This is standard practice in the magazine subscription industry.

 

DO YOU SEND OUT GIFT NOTIFICATIONS?

We do not have the ability to send a gift card to your gift recipient. As a suggestion, you might purchase an issue of the magazine you have ordered, wrap it and give to your gift recipient. This lets your gift recipient know that they will be receiving a gift subscription from you and avoids any confusion when they begin to receive their order.  If this is not an option, we suggest sending a blank card with a note that you have ordered the subscription for them. Please let your gift recipient know that delivery time can be 8-14 weeks.

 

DO YOU SHIP TO INTERNATIONAL AND MILITARY ADDRESSES?

Unfortunately our clearinghouse does not have the ability to process orders with foreign addresses outside of the United States.

If you have an APO/FPO military address that is linked to a state and US zip code, our clearinghouse will process the order (ie: APO, NY 09703 or FPO, NY 09620).

 

DO YOU AUTOMATICALLY RENEW MY MAGAZINES?

We DO NOT automatically renew subscriptions as they expire like most publishers and other subscription agents do. We do not retain your credit card information once your order is placed so we do not have the ability to renew your subscription. If you wish to renew your magazine subscription you must place a renewal order on our website.

In order to renew a subscription through us visit our website, www.bestdealmagazines.com, select the magazine you wish to renew and click on add to cart.  On the next screen change Order Type to "renewal".  You will need  to enter your name and address exactly as it appears on your current magazine label. To accomplish this, "spoof" our system if the name and address is different than what you have registered in your account by selecting "yes" for the question "is this a gift". This will permit you to enter your shipping information exactly as it appears on your current mailing label.  The next page will then be a screen where you can exactly match your current mailing label for the magazine you wish to renew.  Then just continue through the order process.

If you begin to receive duplicate issues, please contact our customer service department and we will gladly correct the problem of duplicate issues for you.

 

MY ADDRESS WON'T FIT IN THE SPACE PROVIDED, WHAT CAN I DO?

Publishers limit each line on the mailing to 20 characters. If your address exceeds 20 characters, please place your main street address on line 1 and any additional address information on line 2.

 

HOW DO I UPDATE MY ACCOUNT INFORMATION?

If you have changes which need to be made to your account (address change, e-mail update, telephone number change, etc.) you can make these changes as follows:

  1. Go to the website, www.bestdealmagazines.com

  2. Log in

  3. On the next screen, click on update

  4. Log in again as requested

  5. Your account information now appears and you can make any necessary changes

  6. Click on "update account" when you are done making your changes

  7. If you do not immediately see the changes, please log out and close your browser for the changes to take effect

 

THE COUPON CODE DID NOT APPLY TO MY ORDER. WHAT SHOULD I DO?:

To correctly apply a coupon code to your order you must enter the coupon code in the coupon box during checkout and click on apply coupon. The deduction for the coupon code will be visible in your shopping cart. If a deduction is not made, you may not have entered the coupon code correctly, may not have clicked on apply coupon or may have ordered magazines that are not coupon eligible.

If you have ordered magazines that are coupon eligible and the coupon code did not apply to your order, please send your order information to our customer service department along with the coupon code you were using. Once they have verified that your order was eligible for the coupon discount, an adjustment will be issued to your original form of payment.

Please send your inquiry to additionalsupport@bestdealmagazines.com.

 

WHAT IF I DO NOT WISH TO PROVIDE MY E-MAIL ADDRESS:

A valid e-mail address is necessary if you wish to receive a confirmation e-mail of your order and to receive the download links for your free gifts.

Best Deal Magazines will never sell, rent or distribute your e-mail address to a third party.


I JUST RECEIVED MY CONFIRMATION E-MAIL, AND THERE IS AN ERROR IN MY ORDER. WHAT SHOULD I DO?

Errors in recent orders are easily fixed. Send a copy of your confirmation e-mail (in the body of the e-mail, and not as an attachment) to
additionalsupport@bestdealmagazines.com and include the corrected information. The sooner you notify our customer service department of the error, the easier it will be to correct the error before the order is sent to the publisher for fulfillment.


I NEED TO CHANGE MY ADDRESS. HOW DO I MAKE SURE I STILL RECEIVE MY MAGAZINES?

In this case, several situations may occur:

1. I am already receiving my magazines and I need to change the address.

In this situation, please contact our customer service department at
additionalsupport@bestdealmagazines.com and explain the situation. Please provide your order information, your previous address and your new address. Our customer service department will then see that your new address information is provided to the publisher. Please be sure to have a forwarding on file with your local post office as it can sometimes take 1-2 issues for your address to update with the publisher due to the advance printing of mailing labels. In addition, please log into your account on our website and update your address with us to insure that future orders will reflect the correct address. To do this, follow the instructions under the question: HOW DO I UPDATE MY ACCOUNT INFORMATION?

2. I am not yet receiving my magazines and I need to change the address.

In this situation, please contact our customer service department at additionalsupport@bestdealmagazines.com and explain the situation. Please provide your order information, your previous address and your new address. Our customer service department will then see that your new address information is provided to the publisher. Please be sure to have a forwarding on file with your local post office as it can sometimes take 1-2 issues for your address to update with the publisher due to the advance printing of mailing labels. In addition, please log into your account on our website and update your address with us to insure that future orders will reflect the correct address. To do this, follow the instructions under the question: HOW DO I UPDATE MY ACCOUNT INFORMATION?

3. I just placed an order and my address is incorrect on my confirmation e-mail.

Please see the answer for the question:
I JUST RECEIVED MY CONFIRMATION E-MAIL AND THERE IS AN ERROR IN MY ORDER. WHAT SHOULD I DO?

If you are moving or have moved, please file a Change of Address form with the United States Postal Service and select magazine forwarding to ensure delivery of issues mailed to your previous address.


CAN I SWITCH MAGAZINES AFTER I PLACE MY ORDER?

Once we have submitted your subscription to the clearinghouse we cannot change it to another magazine and cannot cancel it as we have paid the publisher for your order. Please be certain that you want the magazine you order before placing your order. If you do not wish to continue to receive the magazine you have ordered, we suggest that you redirect the subscription to someone else - most publishers will permit you to change the person the subscription is sent to. To redirect your order please notify us that you wish to redirect your order and provide us with the new name and address. We will take care of updating the order to ensure future delivery to the address of your choice.

 

I SENT AN E-MAIL AND DID NOT RECEIVE A RESPONSE.

When ordering and/or communicating with Best Deal Magazines, please make sure to add our e-mail addresses to your "allowed" list if you or your ISP subscribe to SPAM software/filtering. Please also add our domain bestdealmagazines.com to your allowed list. If either is missing from your allowed list you may not receive your order confirmations and/or responses to your customer service inquiries.

 

NONE OF THE ABOVE APPLIES TO MY SITUATION - TELL ME WHAT TO DO:

If you have reviewed our FAQ page and your question is still unanswered, please submit your inquiry to:

additionalsupport@bestdealmagazines.com

When we receive your inquiry we will do our best to resolve your issue within 24-48 hours.

So we may efficiently and promptly address your inquiry, please be sure to include all the information pertaining to your order including your order number, name, address, the date of your order, price paid and the titles of the magazines you are inquiring about. Please be specific. This will ensure a speedy response to your inquiry.

If you still have the confirmation e-mail you received at the time of your order, simply "Forward" that e-mail to us to the address above with your request above the confirmation text.

 
 
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